We, as the manufacturer, reserve the right to inspect and test any structural integrity claims with respect to our exterior accessories, interior accessories, suspension, and wheels.
If you purchase an item(s) from us when it was not on sale you may be eligible for a sale price adjustment within 7 days of the date you placed your order. No sales adjustments will be made for purchases that are more than 7 days from the date of purchase.
If you made a purchase and received a discount (ie. Free Shipping), you are not eligible for a sale price adjustment should a better sale come out afterwards.
In case you received the wrong items or believe you have a product with a manufacturer defect, you are requested to contact us as within 72 hours of receiving your order with Wheelplususa Customer Service: Sales@Wheelplususa.com. You will be asked for photo documentation and a description of what was wrong with the order. Submitting a claim does not warrant an automatic refund. We reserve the right to investigate and make the final decision on all claims.
We incur administrative costs when receiving and processing your Purchase. We also incur costs for packaging and restocking your product if you return your Purchase. As a result, you may return your order, but your shipping cost will not be refunded.
If you reject attempted delivery of your order, and the products are returned to us you agree to be responsible for the return Shipping Cost. The return Shipping Cost will be based on the original Shipping Cost of the order. If you received a "Free Shipping" promotion on your order, you acknowledge that the return Shipping Cost will be based on our standard flat rate shipping costs of each respective item in your order.
You acknowledge that the Shipping Cost is a fair and reasonable estimate of the actual damages that we have incurred or may incur, costs that are otherwise impracticable or extremely difficult to determine.
We incur administrative costs when receiving and processing your Pre-Order Purchase. We also incur costs for remarketing and reselling your pre-ordered product if you cancel your Pre-Order Purchase. As a result, you may cancel your order or make any changes to your order fourteen (14) calendar days after your Purchase Date without charge. Should you make any changes to your Pre-Order Purchase after fourteen (14) calendar days, you will be subject to a $100 change order fee. Should you decide to cancel your Pre-Order thirty (30) calendar days after your Purchase Date, you will be subject to a $100 cancellation fee. You acknowledge that the Change Order Fee and Cancellation Fee amount is a fair and reasonable estimate of the actual damages that we have incurred or may incur, costs that are otherwise impracticable or extremely difficult to determine.
If you purchase any of our Local Custom Services including but not limited to Window Tint, Xpel Paint Protection Film, Chrome Delete, Complete Vehicle Wrap, Painted Calipers, these Custom Services once completed and installed are non refundable. Should a repair deem necessary it will be covered by our warranty and needs to be done at our facility.
For additional questions about Wheelplususa returns and claims please email: Sales@Wheelplususa.com.
9232 Hall Road
Downey, CA 90241
562-862-8001
sales@wheelplususa.com